Shipping Policy

Shipping Policy:

Thank you for visiting and shopping at ELT Cooler Doors. Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy Shipment processing time: standard prehung replacement doors are typically built and ready to ship in about 5 weeks from order confirmation. This is an estimate, not a guarantee. Faster production is available for a fee on the door's product page: Expedited (10 business days) or Rush (3 business days). All production times depend on materials and hardware being available. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout. The full terms are in our Shipping Policy.

Your shipping address:

You are responsible for giving us a complete and correct delivery address. Please check the shipping address on your order confirmation as soon as you receive it. If anything is wrong, contact us right away at 313-528-7888, before your order ships. Costs caused by an incorrect or incomplete address, including redelivery, rerouting, storage and return freight, are the customer's responsibility.

Shipment to P.O. boxes or APO/FPO addresses:

ELT Cooler Doors ships to addresses within the U.S., U.S. Territories. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes ELT Cooler Doors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Inspect before you accept:

Before you sign the delivery receipt or accept the shipment, inspect it and confirm that it is free of damage and that the size, color, hinge side, cooler or freezer, frame type and jamb size are correct. If the shipment is damaged or the item is not what was ordered, refuse delivery so it is returned to sender, then contact us right away at 313-528-7888. We will remake and reship the door immediately. If you accept a shipment that is damaged or is not what was ordered, you will be responsible for the return freight for a replacement.

We currently do not ship outside the U.S.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.